Security and usability of a personalized user authentication paradigm : insights from a longitudinal study with three healthcare organizations
Abstract
This paper proposes a user-adaptable and personalized authentication paradigm for healthcare organizations, which anticipates to seamlessly reflect patients’ episodic and autobiographical memories to graphical and textual passwords aiming to improve the security strength of user-selected passwords and provide a positive user experience. We report on a longitudinal study that spanned over three years in which three public European healthcare organizations participated in order to design and evaluate the aforementioned paradigm. Three studies were conducted (n=169) with different stakeholders: i) a verification study aiming to identify existing authentication practices of the three healthcare organizations with diverse stakeholders (n=9); ii) a patient-centric feasibility study during which users interacted with the proposed authentication system (n=68); and iii) a human guessing attack study focusing on vulnerabilities among people sharing common experiences within location-aware images used for graphical passwords (n=92). Results revealed that the suggested paradigm scored high with regards to users’ likeability, perceived security, usability and trust, but more importantly it assists the creation of more secure passwords. On the downside, the suggested paradigm introduces password guessing vulnerabilities by individuals sharing common experiences with the end-users. Findings are expected to scaffold the design of more patient-centric knowledge-based authentication mechanisms within nowadays dynamic computation realms.
Citation
Constantinides , A , Belk , M , Fidas , C , Beumers , R , Vidal , D , Huang , W , Kuster Filipe Bowles , J , Webber , T , Silvina , A & Pitsillides , A 2022 , ' Security and usability of a personalized user authentication paradigm : insights from a longitudinal study with three healthcare organizations ' , ACM Transactions on Computing for Healthcare , vol. Just Accepted . https://doi.org/10.1145/3564610
Publication
ACM Transactions on Computing for Healthcare
Status
Peer reviewed
ISSN
2691-1957Type
Journal article
Rights
Copyright © 2022 Association for Computing Machinery. This work has been made available online in accordance with publisher policies or with permission. Permission for further reuse of this content should be sought from the publisher or the rights holder. This is the author created accepted manuscript following peer review and may differ slightly from the final published version. The final published version of this work is available at https://doi.org/10.1145/3564610.
Description
Funding information: This research has been partially supported by the EU Horizon 2020 Grant 826278 "Securing Medical Data in Smart Patient-Centric Healthcare Systems" (Serums) , and the Research and Innovation Foundation (Project DiversePass: COMPLEMENTARY/0916/0182).Collections
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