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dc.contributor.authorWard, Vicky
dc.contributor.authorPinkney, Lisa
dc.contributor.authorFry, Gary
dc.date.accessioned2018-05-22T14:30:07Z
dc.date.available2018-05-22T14:30:07Z
dc.date.issued2016-09-08
dc.identifier.citationWard , V , Pinkney , L & Fry , G 2016 , ' Developing a framework for gathering and using service user experiences to improve integrated health and social care : the SUFFICE framework ' , BMC Research Notes , vol. 9 , 437 . https://doi.org/10.1186/s13104-016-2230-0en
dc.identifier.issn1756-0500
dc.identifier.otherPURE: 253148003
dc.identifier.otherPURE UUID: 329f8eda-046a-4ec1-89c2-cbf8e8e93a03
dc.identifier.otherPubMed: 27609366
dc.identifier.otherPubMedCentral: PMC5017127
dc.identifier.otherScopus: 84986556255
dc.identifier.otherORCID: /0000-0001-8684-0403/work/64361453
dc.identifier.urihttps://hdl.handle.net/10023/13464
dc.descriptionThis project was supported by the National Institute of Health Research (KRD/012/001/006) and by the Leeds South and East Clinical Commissioning group.en
dc.description.abstractBACKGROUND: More people than ever receive care and support from health and social care services. Initiatives to integrate the work of health and social care staff have increased rapidly across the UK but relatively little has been done to chart and improve their impact on service users. Our aim was to develop a framework for gathering and using service user feedback to improve integrated health and social care in one locality in the North of England. METHODS: We used published literature and interviews with health and social care managers to determine the expected service user experiences of local community-based integrated teams and the ways in which team members were expected to work together. We used the results to devise qualitative data collection and analysis tools for gathering and analyzing service user feedback. We used developmental evaluation and service improvement methodologies to devise a procedure for developing service improvement plans. FINDINGS: We identified six expected service user experiences of integrated care and 15 activities that health and social care teams were expected to undertake. We used these to develop logic models and tools for collecting and analysing service user experiences. These include a narrative interview schedule, a plan for analyzing data, and a method for synthesizing the results into a composite 'story'. We devised a structured service improvement procedure which involves teams of health and social care staff listening to a composite service user story, identifying how their actions as a team may have contributed to the story and developing a service improvement plan. CONCLUSIONS: This framework aims to put service user experiences at the heart of efforts to improve integration. It has been developed in collaboration with National Health Service (NHS) and Social Care managers. We expect it to be useful for evaluating and improving integrated care initiatives elsewhere.
dc.format.extent11
dc.language.isoeng
dc.relation.ispartofBMC Research Notesen
dc.rights© 2016 The Author(s). This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.en
dc.subjectIntegrated careen
dc.subjectService user experienceen
dc.subjectHealth careen
dc.subjectSocial careen
dc.subjectService improvementen
dc.subjectRA Public aspects of medicineen
dc.subjectH Social Sciencesen
dc.subjectHD28 Management. Industrial Managementen
dc.subjectZA Information resourcesen
dc.subject.lccRAen
dc.subject.lccHen
dc.subject.lccHD28en
dc.subject.lccZAen
dc.titleDeveloping a framework for gathering and using service user experiences to improve integrated health and social care : the SUFFICE frameworken
dc.typeJournal articleen
dc.description.versionPublisher PDFen
dc.contributor.institutionUniversity of St Andrews. School of Managementen
dc.identifier.doihttps://doi.org/10.1186/s13104-016-2230-0
dc.description.statusPeer revieweden


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