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dc.contributor.advisorRoscoe, Philip
dc.contributor.advisorRussell, Shona
dc.contributor.authorMacatangay, Ana Carolina
dc.coverage.spatial[5], 246 p.en_US
dc.date.accessioned2019-06-14T09:15:55Z
dc.date.available2019-06-14T09:15:55Z
dc.date.issued2019-06-28
dc.identifier.urihttp://hdl.handle.net/10023/17890
dc.description.abstractPerformance measures do not just capture an organization’s ‘good performance’; they intervene in the valuation and construction of what counts as ‘good’ so it can be valued, enacted, and measured. This is the central theme of this thesis. Using a performativity lens, and drawing on valuation studies and the sociology of quantification, this research investigates the framing processes and mechanisms by which the federal performance measures, through a network of actors and devices, enable a U.S. child support enforcement agency to enact the ‘good performance’ that can be measured. Using ethnographic and case study methods, the study examines how actors and devices, through a framing process, qualify and negotiate the boundaries of their interactions to produce the ‘good performance’ that can be counted and measured. The boundaries they establish, however, produce overflows that potentially threaten the production of the qualified and quantified ‘good’. Such overflows emerge due to unexpected events, different versions of ‘good’, and conflicting frames of valuation of what counts as ‘good’. Based on the findings, the study offers a taxonomy of performative framing to explain how measures stimulate the organizing work of an agency so the ‘good performance’ can be organized, articulated, produced, and validated. It also offers a taxonomy of counter-performation to describe the uncertainties, multiplicities, and rivalries that the measured ‘good performance’ generates.en_US
dc.language.isoenen_US
dc.publisherUniversity of St Andrews
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectPerformativityen_US
dc.subjectValuationen_US
dc.subjectAgencementen_US
dc.subjectPerformance measuresen_US
dc.subjectFraming and overflowingen_US
dc.subjectUS child support enforcement programen_US
dc.subject.lccHV741.M2
dc.subject.lcshChild support--United States--Evaluationen
dc.subject.lcshChild support--Government policy--United Statesen
dc.subject.lcshPerformance--Evaluationen
dc.titleThe elusive 'good' : how performance measures shape the US child support enforcement programen_US
dc.typeThesisen_US
dc.contributor.sponsorUniversity of St Andrews. School of Managementen_US
dc.contributor.sponsorRussell Trusten_US
dc.type.qualificationlevelDoctoralen_US
dc.type.qualificationnamePhD Doctor of Philosophyen_US
dc.publisher.institutionThe University of St Andrewsen_US


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